Volunteer FAQs

What does a TSW do?

A TSW provides support and education for all people calling our Helpline.

It could be a parent calling about their child’s’ behaviour, someone concerned about family relationships or the breakdown of the family, school issues.


Do I have to be a parent myself?

No, but it helps


What skills do I need?

Being an understanding and empathetic listener

  • with excellent oral and written English language skills
  • who is non-judgmental, flexible, reliable and self-motivated
  • able to access online resources from home


Do I get paid?

No, but expenses are reimbursed, e.g. monthly telephone costs.


What support do I get?

As much as you need. There is a supervisor available 24/7. We have monthly clinical supervisions, peer support and professional development.


If I live outside of Wellington?

We would still like to talk to you as we are planning training in other centres.


How much time will this take?

At the moment we would appreciate one evening shift per fortnight.


For how long do I have to commit?

A commitment of at least 12 months is appreciated. Because of Parent Help’s training commitment to you and the need to develop both competency and confidence on the Helpline.


What kind of training do I get?

To equip you for the wide variety of calls we get on the Helpline we provide a comprehensive training. Please read our Training Outline for more information.


Why should I volunteer?

Being a TSW is an opportunity to develop and enhance your skills and knowledge in listening and empathetic communication, child and adolescent development, child abuse and parenting strategies.

You can expect to be treated with respect and to be supported in building your experience, knowledge and skills in a professional manner.

We hope that each person who works for Parent Help will be personally enriched by their involvement.

Apply now

If you are still deciding if being a volunteer TSW is right for you, read what our existing TSW Fiona thinks about it

or contact our Executive Director Dale Powles on 04 802 5767 / email dale@parenthelp.org.nz to hear more about the role.



Parent Help Volunteer Kaye does a night shift twice a month, providing advice and support to parents calling the Helpline with parenting issues. She hears from all ages, from grandparents to young solo mothers – or fathers.

Parents tell her they can’t get their children to bed. Others call to say they have no idea where their teenager goes at night, and they don’t know what to do. “They haven’t got anyone else in the house, no neighbors they can talk to. We are at the end of the line, we are a sympathetic ear. They go away with something to try” she says.


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