Our free Parent Helpline provides compassionate, friendly, non-judgemental support and advice on all parenting issues

Available from 9am to 11pm, Monday to Sunday

Who can call

  • parents
  • grandparents
  • caregivers
  • and anyone in the wider family/whanau

What happens when you call

Our team of trained and experienced support workers will talk to you about:

  • what your specific needs are: the kind of assistance and /or information you are seeking
  • what changes you wish to make (if any)
  • practical strategies that work for your family/whanau
  • resources that may help you to better understand your child or adolescent
  • other services in your area that may be able to assist you or your family/whanau

Child Abuse Prevention Helpline

Parent Help has provided the Child Abuse Prevention Parent Helpline for many years.  The CAP Helpline was established under the auspices of the Child Abuse Prevention Services to provide support and advice to parents and family/whanau concerned about the safety of a child or children. Parent Help acknowledges the many people throughout New Zealand who have donated to the Helpline through our core fundraising partner KiwiFirst.

“Thank you. I was in an overwhelmed state, now I feel able to cope”
– Helpline client